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All subscriptions are for a single vehicle. You may easily add additional vehicles or extend your subscription at any time.

Comprehensive Coverage 1983-2007 all major makes and models

:: Order Information

we accept all major credit cards in our secure eCommerce system

OnDemand5Direct is easy to learn and use. Most of the program screens have simple instructions and you can get detailed help instructions by clicking the help link on any page.

Common Questions:


Not a subscriber yet?

ondemand5direct comes in convenient and affordable subscription terms of one week, one month, or one year. Just go to the Vehicle Selection page, choose a vehicle, select a subscription term and then open an account. For more information and pricing, visit our Product Information page.

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System Requirements

Operating System

  • Microsoft Windows® 98 Second Edition (SE)
  • Windows Millennium Edition (ME)
  • Windows NT® 4.0 with Service Pack 6a (SP6) or higher
  • Windows 2000
  • Window XP (Home or Professional)
  • SCO-UNIX UNIXWARE 7.1.1

Web Browser

  • Netscape 6.0 or higher
  • Microsoft Internet Explorer 5.5 or higher

Hardware

  • Pentium processor or higher
  • Memory 64 MB of RAM minimum
  • 128 MB of RAM or higher preferred
  • Display/Monitor 1024 x 768 resolution recommended
  • Inkjet or Laser Printer
  • Internet access via 56K modem or better (Cable, DSL, etc.)

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Do I need to have Javascript enabled to use OnDemand5Direct.com?

Yes. By default, Internet Explorer and Netscape are installed with Javascript enabled. If you, or a system administrator turned off Javascript during installation, you will need to turn it back on to use all of OnDemand5Direct's features.

To check/enable Javascript: Internet Explorer v. 5.x, Netscape 4x - 7x.

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I purchased a pre-paid card and would like to use it

Before you can use OnDemand5Direct.com, you need to specify your vehicle and create an account/login for accessing the repair information for your vehicle. Creating an account with a pre-paid Activation Number is quick and easy. Just go to the OnDemand5Direct.com Home page and click the Subscribe Now link. Then select your Vehicle from the Year, Make, and Model screens to create your account. Choose Activation Number as your Payment Type, and enter it from your pre-paid card on the Select Payment Type screen. Then follow the on-screen instructions to complete your account creation process.

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How do I use Help?

Comprehensive online help is available within the OnDemand5Direct program. Once you have logged in, just click the Help link in the upper right-hand corner of the screen to display help information for the screen you are working in.

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I forgot my Password. How do I get my Password?

In case you forgot your OnDemand5Direct.com password, you can request your password by clicking the Forgot Your Password link (also available in the Login page). Clicking the Forgot Your Password link opens a screen which initiates a process during which you will enter your email address of your account and confirm it by a second entry. Then send your email address to OnDemand5Direct.com. You will receive your new login instructions by email, normally within 15 minutes. Carefully follow the instructions provided in the email.

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How do I Create an Account?

Creating an account in onDemand5.com is quick and easy process. Just go to onDemand5.com Home page, and click the Subscribe Now link. You will select a vehicle, choose a username and password for your account. You will also need to select a method of payment for your subscription. You can pay by either entering an Activation Number from a pre-paid card or your Credit Card information for billing. You will need to provide your Name, Address, and email address. All personal information you enter is protected by Secure Socket Layer (SSL) technology. Once you have created an account, you can begin accessing information for your vehicle.

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How do I get a receipt of my purchase?

You can print the receipt confirmation when you have finished purchasing or extending a subscription. You will also receive an email notification with details of your purchase.

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Can I extend my existing subscription duration?

Yes. Once you have logged in to your account, you can extend your existing subscription from the Account Management screen. You can extend by paying with either an Activation Number or with your Credit Card. For more information, login to your account, and go to the online Help from the Account Management screen.

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Can I activate/extend my expired subscription?

Yes. Even though your subscription has expired, your onDemand5.com account is still active, and you can still login to your account. Once you have logged in to your account, you can activate/extend your expired subscription from the Account Management screen. You can pay for your subscription extension either by entering an Activation Number or your Credit Card information. For more information on how to extend your subscription, login to your account, and go to the online Help from the Account Management screen.

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Can I add a new vehicle to my subscription?

Yes. Initially, you create your account for a single vehicle. Once you have created your account, you can easily add / purchase subscriptions for your additional vehicles to your account from the Account Management screen. You can pay for your additional vehicle subscriptions either by entering an Activation Number or your Credit Card information. For more information on how to add new vehicles to your account, login and go to the online Help from the Account Management screen.

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